HELP AND TRUST
VeloCrew support
We are here to help you and your Crew.
admin@velocrew.es ↗Contact us
Email admin@velocrew.es. Tell us whether you use iPhone, Android or the website, your app version and what you were trying to do. You can attach a screenshot without private information. Never send your password.
Account access
On the Account screen, select Sign in and enter the email you registered with. If you forgot your password, select Reset. If you registered with Apple or Google, use the same provider.
Create or join a Crew
You can create a Crew or find one by name. Enter at least three letters to search. You can join open Crews immediately; closed Crews require administrator approval. You can also use an invitation link.
Pending requests
Administrators can accept or decline requests in Manage Crew. If a request is missing, check that you have selected the correct Crew and refresh the list.
Route weather
Open Route weather from the ride. Forecast availability depends on the date and having a route track. Arrival times use the expected average speed and exclude stops. You can set road and gravel average speeds in your profile.
Shared expenses
Expenses are split between participants. Confirming a payment records a payment made outside VeloCrew; the app does not move money. Contact a Crew administrator if a closed account needs correcting.
Privacy, content or account deletion
To request account deletion in the current iOS and Android versions, open Account → Delete my account. We will process it within 30 days and confirm completion by email. To exercise other rights, get help with deletion or report inappropriate content, email admin@velocrew.es. Include your account email or the Crew name and relevant ride. Do not include passwords or card details.